Terms of Service

Last updated: October 30, 2026

These terms apply to the Vaid website and to the AI receptionist service provided by Embalabala Enterprises, doing business as Vaid. By using the website or the service, you agree to them. Paying clients are also bound by their signed Client Service Agreement, which controls if the two conflict.

Using the website

You may use this website to learn about Vaid and contact us. You may not copy the site's content for commercial use, interfere with how it works, or use it for anything unlawful.

The service

Vaid provides an automated phone receptionist for businesses. It is not a medical, veterinary, legal, or emergency service. If someone has an emergency, they should contact the appropriate emergency provider directly. The service relies on third-party platforms and phone carriers, and we cannot promise it will be available at all times or free of errors.

Payments

Fees, billing dates, refunds, and cancellation are set out in each client's Client Service Agreement. Payments are processed by Stripe; we do not store full card or bank account numbers.

Calls to a Vaid receptionist

Calls answered by a Vaid receptionist may be recorded and transcribed so the business can follow up and so we can improve the service. The receptionist announces this at the start of the call. By continuing the call, the caller consents to the recording.

Intellectual property

The Vaid name, logo, website, and receptionist templates belong to Embalabala Enterprises. Clients keep ownership of their own business information.

Disclaimers and liability

The website and service are provided "as is," without warranties of any kind. To the extent the law allows, Embalabala Enterprises is not liable for indirect or consequential damages, and its total liability is limited as described in the Client Service Agreement.

Changes

We may update these terms. The date at the top shows the latest version. Continuing to use the site or service after a change means you accept the updated terms.

Governing law and contact

These terms are governed by the laws of the State of Washington. Questions: vaidreceptionist@gmail.com.