Privacy Policy
Last updated: October 30, 2026
Vaid collects only what it needs to answer calls for our clients and run our business, and we never sell personal information. This policy covers three groups: website visitors, businesses that use Vaid, and people who call a business that uses Vaid.
What we collect
| Who | What we collect | Why |
|---|---|---|
| Website visitors | Name, email, phone, and message if you contact us or book a demo; basic usage data from our hosting provider | To reply and to keep the site running |
| Clients | Contact and billing details, and business information from the onboarding form | To build the receptionist, bill, and support you |
| Callers | Call recording, transcript, phone number, and details you share (such as your name, your pet, the reason for the visit, and preferred times) | To answer the call, capture your request, and pass details to the business |
How we use it
We use this information to provide the service, send call summaries to the business you called, process payments, fix problems, and improve how the receptionist handles calls. We do not use caller information for our own marketing.
Who we share it with
We share information only with the business a caller contacted and with service providers that help us run Vaid, including our voice AI platform, phone carrier, scheduling tools, email, and Stripe for payments. These providers may only use it to perform services for us. We may also disclose information if the law requires it.
How long we keep it
Call recordings and transcripts are kept for 90 days, then deleted, unless a client asks for a different period. Billing records are kept as long as tax law requires.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Callers who don't want to be recorded can hang up and contact the business another way. Email requests to vaidreceptionist@gmail.com.
Security
We use reputable providers and limit access to the people who need it. No system is completely secure, but we work to protect your information.
Children
Vaid is a business service and is not directed to children under 13.
Changes and contact
We may update this policy and will change the date at the top when we do. Questions: vaidreceptionist@gmail.com.